Shipping Policy

Last Updated: October 11, 2026

ALDURRA aims to provide a smooth and convenient delivery experience for customers in Saudi Arabia and any other destinations where shipping is offered.

1. Order Processing

After you place an order, we will process it through our store and fulfillment arrangements. Processing times may vary depending on product availability, supplier operations, and order verification.

Your order confirmation is not a guarantee of a particular dispatch or delivery date.

2. Shipping Destinations

We offer delivery to eligible locations displayed or accepted at checkout. Availability may depend on the supplier and courier service.

If your address is outside the available delivery area, we may contact you to discuss the available options.

3. Delivery Estimates

Estimated delivery times will be displayed at checkout or communicated through available order updates when known.

Delivery times are estimates and may be affected by courier delays, incorrect or incomplete addresses, public holidays, customs processing, weather, or other operational circumstances.

Please do not rely on an estimated delivery date for time-sensitive arrangements.

4. Third-Party Fulfillment

ALDURRA may use Zambeel and other authorized fulfillment or shipping partners to process and deliver orders. Depending on the fulfillment arrangement, an order may be dispatched from a third-party facility.

5. Shipping Charges and Additional Fees

Any shipping charges shown at checkout will form part of your order total.

If customs duties, import taxes, or other additional charges may apply, we will disclose the information available to us where required. Responsibility for such charges will be determined by the applicable checkout terms and law.

6. Tracking and Delivery Updates

If tracking is available for your order, we will provide the tracking information or relevant delivery updates through the contact details supplied with your order.

Tracking availability and update frequency may depend on the courier.

7. Incorrect Addresses and Failed Deliveries

Customers are responsible for providing accurate delivery information. If an address is incorrect or delivery cannot be completed, additional delivery attempts, charges, cancellation, or return-to-sender arrangements may apply under the courier's process and applicable law.

Please contact us promptly if you notice an error in your shipping details.

8. Delayed, Missing, or Damaged Orders

If your order appears delayed, has not arrived within the communicated delivery estimate, or arrives damaged, email [YOUR SUPPORT EMAIL] with your order number and relevant details.

We will review the issue with the relevant fulfillment or delivery partner and explain the available next steps.

9. Contact Us

For shipping questions:

ALDURRA
Email:aldurrastore826@gmail.com

This policy does not limit any delivery or consumer rights that apply under mandatory law.