Refund policy

Return and Refund Policy

Last Updated: October 11, 2026

At ALDURRA, we want our customers to have a positive shopping experience. This Return and Refund Policy explains how to request assistance with an order, return, replacement, or refund.

1. Return Eligibility

Return requests are reviewed according to the applicable supplier return policy and consumer protection laws. Products may need to meet the following conditions, subject to applicable legal rights:

  • The product must be unused and in its original packaging, where required.

  • All accessories and included components should be returned with the product.

  • Proof of purchase or an order number may be required.

  • The request must be submitted within the applicable return period.

Some products may be subject to additional return conditions for hygiene, safety, or other lawful reasons. These conditions will not limit any rights that cannot legally be excluded.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact us as soon as reasonably possible at [YOUR SUPPORT EMAIL]. Include your order number and clear photographs or other information that may help us assess the issue.

We will review the request and explain the available resolution, which may include a replacement, return, or refund, as applicable.

3. How to Request a Return

Please email [YOUR SUPPORT EMAIL] with:

  • Your order number

  • The reason for the request

  • Relevant photographs, if applicable

Please wait for return instructions before sending an item back. Return eligibility and the return destination will be confirmed after your request is reviewed.

4. Return Shipping Costs

Responsibility for return shipping costs will depend on the reason for the return, the supplier's applicable process, and applicable law. We will provide the relevant instructions when your request is reviewed.

5. Refunds

Once an approved return or refund request has been reviewed, we will notify you of the decision and any next steps.

Approved refunds will be processed through the applicable payment method or refund arrangement. The time for the funds to appear may depend on the payment provider or financial institution.

6. Cancellations

If you need to cancel an order, contact us as soon as possible. Cancellation may not be possible once the order has been processed or shipped. Your statutory rights remain unaffected.

7. Contact Us

For return and refund questions, contact:

ALDURRA
Email: aldurrastore826@gmail.com

This policy does not exclude or restrict any consumer rights that apply under mandatory law.